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WARRANTY

Please review the window parts listed below. Once you've identified the part, kindly submit the form at the bottom of the page. After submission, we will contact you if any images are required—typically, we will need a picture of the white sticker with the SO# on it and issue.
 

Please note the following items are not covered by warranty:

                 *Normal wear and tear

                 *Acts of nature /Hail, wind, Tornado, etc.

                 *Screens

                 *Tempered Glass

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However, if you have any issues, we can provide a quote for the necessary repairs. Glass breakage is fully covered, but a labor fee applies.

Thank you for your understanding!

Window Parts

 

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HORSE SHOE
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PIVOT ARM
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WEEP COVERS
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VENT LATCH  (CLOSED)
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VENT LATCH (OPEN)
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WINDOW LOCKS
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TILT LATCH
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FINGER RAIL 
(NOT UNDER WARRANTY)
customer/dealer sticker
Customer/Dealer Sticker with SO#
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GLAZING BEAD
NFRC Sticker
NFRC sticker
Screenshot 2024-09-17 at 2.25.51 PM.png
STATIONARY VS OPERATING GLASS

How to remove the SASH on a Single Hung

How to fix the Single Hung if it is not in the "shoes"

How to remove the SASH on a Slider

Submit Warranty Claim

Upload File
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